The travel agents will reach the immediate benefits from:
1. Set up your own markups on every booking and great advantage of net rates.
2. Real time availability and get instant confirmation on thousands of rooms worldwide.
3. Wholesaler rates to benefit travel agents/tour operators.
4. NO FEE to use ARS. All services are available at no cost to our industry partners.
5. Professional support to agencies.
6. Wide selection to fill your customer needs from hostel to luxury hotels, from leisure hotels to business hotels.

Any fee to use this booking system?

No. The system is only serving the qualified travel agents, absolutely FREE OF CHARGE.

If the system shows “instant confirm” at a given hotel, is the availability really there?

Definitely, we have the largest allotments at every hotel in the trade. A hotel shows up on an availability search only if we still have rooms left at that hotel i.e. the availability is REAL and ready for you to confirm instantly.

Do you offer commissionable rate or agent net rate for bookings made on the system?

All rates displayed in the system are based on prepaid NET RATE (non-commissionable rates). You will need to set up your own markups on all bookings made online before selling to your clients.

Are the rates on your system per person? What is included in the rate?

All rates displayed on our system are for the average nightly rates during of the whole stay for all rooms requested. Many of our hotels include breakfast in the rates. In the hotel search results, clicking on the “SELECT” will show the detailed broken down rate per room, per night for the duration of the stay. All prices include service and local taxes.

Can I confirm the status of my booking with the hotel?

Hotels receive our list of booked allotments anywhere from 3 to 7 days before the check-in date. You should, therefore, be able to confirm the status of your booking with the hotel anywhere from 3 to 7 days before the check-in date. Please note that if you contact a hotel more than 7 days prior to the check-in date, the hotel may not be able to verify your booking, even though your booking has been confirmed.

Can your system help me make more profit from my FIT clients?

Yes. We offer the incentive program for the high-volume agents as well as white label site solution, please contact our regional sales representative for details.

I am having trouble accessing the system The page does not fully load, or an error message appears when I try to load the page. What might be causing this?

Please follow the procedures shown below and ensure your web browser settings are suitable to use this system:
- The reason may be to do with your connection to the Internet, your web browser not accepting cookies;
- You page may expire for the such time not being used. Please try to log into the system again.
- Old versions of the page stored in your computer, please close your browser, type the URL link in the address bar and try to access again.
- You should also upgrade your internet browser to the latest version.
- In some cases, the computer may not have sufficient system memory (RAM). If above steps do not help, try upgrading the computer memory.

The speed of the site is very slow, what might be causing this?

This could be caused by previously stored cookies and temporary internet files (see above). It may also be a result of technical problems from the ISP (Internet Service Provider), so please check with the provider.

If you are still facing problems, please contact our online Live Support or Customer Service Team and they can assist you to resolve the problem.

Why have I not heard from you or received an email after registration, or within 48 hours of making a booking online?

1. Your email in-box may be full, and not accepting new mail.
2. Your company email security program may regard our mail as spam (advertising) and reject it or goes into the spam folder of your email account. Contact your administrator to change the security settings to accept mail from our email address.
3. Your registration may not approve due to our service policies.

Please ensure you have provided the correct email address. Our policy is to send an update on the status of each booking within 24 hours. If you have not heard from us by this time, please contact our customer service or online Live Support representative.

What do I need in order to register?

We ask for details that will help us to determine that you are a travel agent, and we keep all your details secure. You may register as many users as you like, and each user can choose their own password. We require your business address and mobile or emergency number in case we need to urgently contact you about your clients. Please register only using English letters and numbers, otherwise we will not be able to receive your details.

How do I receive my client ID?

You will receive your Client ID once your registration has been approved. This will be sent to the email address you provided on the registration form. You will need to use your agency ID number every time you or a member of your staff log into the system.

Can I find out my client ID without waiting for the email?

Yes. After approval, by clicking on “My account” you will be taken to the Account details to view your complete registration details or change your password.

Can more than one user in my company use the same account?

Yes, but each user must make their own registration process.

How to make a new booking?

Is there anyone taking care of the bookings I make?

Whilst our systems are largely automated, our customer service representatives are monitoring your bookings. Our customer service team is also happy to assist with any queries that you may have.
What is the difference between "Available" and "On Request" confirmation?
"Instant Confirm" indicates that your request can be confirmed immediately online. We hold large allocations with our partners in order to bring you instant online confirmation. If you book a hotel that is "On request" we will contact the supplier on your behalf and let you know within 48 hours or less, if your request has been confirmed.
Do children receive discounted rates?
The child reduction policy varies in each property. You need to consult our reservation representative by email or online agent support.

What hotel room type should I select for a family?

Most hotels will only accommodate a maximum of 4 people (regardless of age) in one room. This is usually to comply with health and safety regulations. A quad room can accommodate four people. Unfortunately there are few hotels with quad rooms. Some hotels have small rooms so the only way to accommodate a family of 4 would be to book two rooms.

What currency are the rates shown in on the web site?

The system has displayed the default currency as US Dollar, but you may choose from a selection of currencies on the search results page. The prices are shown in the currency you have selected when you make your search for hotel.

When do bookings have to be paid for?

Precise details of when and how bookings have to be paid for are explained in Booking Terms. If you have not paid for the booking, your reservation will automatically cancel by the deadline detailed in our Booking Terms.

How can I make payments for the bookings?

The full balance required to prepay before 5 days prior to the arrival date. Failed to receive the full amount will cause the cancellation. You have 2 options to pay for your bookings: 1) Floating Deposit, With this option, you will set up a 5000 USD Floating Deposit account, and make payments from this account on a twice monthly basis according to the following timetable: Bookings invoiced for check-in dates falling between the 1st and 15th of the month will be paid by the 23rd day of the month; those invoiced for check-ins falling between the 16th and the last day of the month are to be paid by the 7th day of the month following. At the present time, we are unable to offer a line of credit exceeding 5000 USD. Once this limit has been reached, additional bookings will have to be pre-paid with bank transfer immediately at the time of booking under prepayment terms listed below. 2) Prepayment With this option you will prepay for all bookings at the time of booking by making the bank transfer.

How to amend a confirmed booking ?

All amendments must be directed your email or fax to our reservation representative for appropriate adjustment, if any charges may apply, we will notify you for approval before any action taken.

How to cancel a Booking ?

Explore your booking details under the bookings button, Click on the Cancel button and follow the instructions on the screen but please note this will cancel it in the selected booking entirely. If you only wish to cancel one or more items, but not the entire booking, please contact our reservation representative and not the Cancel button.

This will be noted on the invoice or in the system when making a booking, they also vary by destination and service. The deadline for the cancellation varies from hotel to hotel and you can see the deadline specific to a hotel on reservation from as Cancellation Policy. You will also be able to see this information on the e-mails sent to you regarding to that reservation. No shows and hotel cancellations received after the deadline for cancellations will incur at least one (1)-night cancellation penalty. Cancellations made within this period (from the deadline till the check-in date) will be assessed a one night room rate at least, plus applicable taxes and fees. No cancellations on or after check-in date. No refunds for no shows or early checkout. No penalty for cancellations or amendments before the deadline date defined as 12:00 noon destination time. During the New Year period, fairs or conferences, cancellations will be charged as full penalty.

What do I need to give my customers hotel voucher once they have paid?

Once the hotel has been confirmed and payment has been received, you need to print your OWN reservation vouchers for your customer. Your Hotel voucher must include full name and address of the hotel, dates, names of all passengers and ARS booking ref. number.

At bottom of your OWN voucher MUST specify “PAID BY THE BOOKING OFFICE, and that any extras are the responsibility of the customer.

How to search for an existing booking?

You are able to search for any booking made using your booking ref No. via the “bookings” page after log into the system. Click on Booking Search. You can search for a booking by the booking ref no., arrival date or agent name, clicking on the underlined booking ref no. will take you to the booking detail page.

Are changes to a booking after the deadline possible?

The hotels apply late amendment and cancellation fees, we will need to check with hotel first before accepting any amendments at the last minute. Please contact our online agent support or reservation representative by email. For details of our late cancellation and amendment policies, please see our Booking Terms.

My client already checked-in, and wants to extend his stay, can you help?

If your client wants to take advantage of the discounted rates, you can contact online agent support or reservation representative to arrange this. Confirmation is always subject to availability.

What to do in case of a complaint from my client?

The first course of action is for the client to try and resolve the complaint directly with the hotel. If this is not possible due to time or language problems, they should obtain written proof from the hotel that they had made a complaint.

My client returned to his home and made a complaint about an accommodation or service, how can you help?

We strongly urge customers to speak directly to the hotel in the first instance. We will of course help to investigate and resolve any valid complaint made by your client.

What should I provide to you in order to help investigate a complaint from my client?

In order to help investigate and resolve a complaint, we require written detailed explanation, and supporting documents such as receipts, and acknowledgement of the complaint from the hotel. Without such written documentation, the process will take longer and will be more difficult to resolve. All complaints must be filed with us within 30 days from the date, failed to do so, it would not be recognized.

Can I use your system to manage my bookings?

Yes. After logging in, on the default page there is a link to bookings page. You can easily check your sales activities for any period.

How do I know my information is safe?

Please refer to Privacy page.

Can I try ARS before I register?

Yes, you can use the online demo facility through the demo site in order to understand our booking system. However, please note that you can view the rates of some hotels ONLY before register. You are able to view them in all rates and information only to the travel professionals after your registration has been approved.